Dear Asef,
Thank you for taking the time to share your experience with us. We are truly sorry that your order did not go as smoothly as expected, especially given that the replacement extractor arrived with a damaged glass panel. We completely understand how disappointing this must have been.
Regarding your refund, we sincerely apologise for the delay. The process was temporarily held up while we waited for confirmation and located the returned item at our overseas warehouse. This was not intentional, and we understand the inconvenience it has caused.
We have already assigned a dedicated team member to follow up on your case and will continue working to resolve this as quickly as possible. Please kindly check your email, as our team has contacted you directly with the latest update.
We really appreciate your patience and your kind words about our service team. We hope we can make this right and provide you with a much better experience in the future.
Kind regards,
CIARRA Customer