We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ciarraappliances.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ciarraappliances.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

  1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ciarraappliances.com 
  2. We will review the request. After the approval request, we will send you our warehouse address via email.
  3. Ship to us via corresponding carrier.

Refunds

You can apply for a refund within 30 days from the date you received the goods. You can contact us directly via email, and we will also notify you whether your refund is approved or rejected. And the return address is same as the exchange address.

If approved, we will process your refund. After we submit the refund application, the credit limit or money will be automatically credited to your credit card or original payment method within at least 7 working days. The actual time for the refund to arrive should be Subject to the processing of your bank or credit card company.

There are certain situations where only partial refunds are granted

Cooker hoods with obvious signs of use,  induction hobs, accessories, etc.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@ciarraappliances.com

Shipping

To return / exchange your product, you should mail your product to:

Warehouse Address: 
Mr Gao
Unit 4a Old Park Trading Estate, Old Park Road,
Wednesbury,
West Midlands,
WS10 9LR 
Email: info@ciarraappliances.com

(Please note this is not the company address. To contact us, please kindly check out the details on "Contact Us" page)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €49.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

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